Terms & Conditions of Membership

Account Options and Required Documents


Cinema Membership £40 per year: Proof of ID and debit or credit card
Library Membership £10 per month: Proof of ID and debit or credit card
Student Discounted Membership £8 per month: Proof of Student ID and debit or credit card
Pay-As-You-Go customer (1 DVD: £3; 3 DVDs: £6): Proof of ID and £10 deposit

Membership Benefits


Cinema

20% discount on cinema tickets for you and a guest (this may exclude the occasional partner hosted events)
Free unlimited access to the Library (Up to three items at a time)
10% discount in the cafe and bar
Library
Free unlimited access to the Library (Up to three items at a time)
10% discount in the cafe and bar
One guest membership card
Student
Free unlimited access to the Library (Up to three items at a time)
10% discount in the cafe and bar

Membership Payments


Close-Up will charge £40/year; £10/month; £8/month to your credit/debit card on your sign-up date and then subsequently on the same date each year/month until you cancel your membership. If the date of the initial payment is after the 28th of the month, all following subscription payments are scheduled for the 28th of the month. This charge will appear on your monthly credit/debit card statement.

The subscription fee may be paid by a person other than the Member. The payment cardholder must take responsibility for the subscription payments, and the Member’s compliance with these Terms and Conditions including replacement and late fees.

If you have purchased Close-Up Membership online your membership card will be held at the Library/Box Office for collection. Only the payment cardholder can collect the membership card unless we have been notified otherwise, please bring ID to collect your card.

Student Discounted Membership is offered to all students with a valid NUS or University Student Card. Student Discounted membership does not entitle you to a second named guest to use the account. The Membership is for the named student only. You must produce proof of student ID alongside your membership card at any time.

Card, Password and Shared Memberships


Your card and password are strictly personal. Proof of ID may be requested should you not produce your card. You can add one guest to your account, but you will remain responsible for any person authorised to use your account, excludes Student Membership.  Any fees or charges on the account will have to be paid before further loans, regardless of who has incurred them.

Membership Cancellation Policy


Written cancellation requests must be received 24hours before renewal date, either by email or letter to Close-Up (info@closeupfilmcentre.com) by the payment cardholder. Please note that cancellation requests need to be made with Close-Up and not your card issuer or bank.

Any outstanding fees must be settled before cancellation. Note that your membership will automatically be renewed if any items are still on loan by the Membership expiry date. We reserve the right to charge late & replacement fees to your card automatically.

Disputes must be made within six months and there will be no refund unless you can provide evidence of an error on our part.

Pay-As-You-Go customers
You can cancel your account at any time in person at Close-Up with your customer card or ID. Any outstanding fees must be settled before cancellation. Your deposit will be refunded in full on the day of cancellation unless there are outstanding fees on your account.

Cinema and Ticketing Policies


Close-Up reserve the right of admission.

Close-Up reserve the right to, in unavoidable circumstances, alter the programme without prior notice.

By buying a ticket or attending an event at Close-Up, you give your consent to being filmed, audio recorded or photographed. Should an event be recorded this will be signposted at the front desk. If you have any objection then please make yourself known to Box Office staff. No cameras or tape recorders are allowed in the theatre.

Screenings start at the advertised times. Tickets cannot be purchased after the screening start time. Pre-booked tickets can be collected if the screening has commenced, however latecomers will be seated by staff to minimise disruption to other members of the audience, and may not be able to take the seats designated on their tickets. Close-Up reserve the right to not admit latecomers.

A limited number of standby seats are reserved for sale half an hour before each performance. These are only available for customers who wait in person to be purchased in the venue and are not guaranteed spaces.

Tickets cannot be returned or exchanged other than in exceptional circumstances when Close-Up may issue a complementary ticket at the same value of the ticket bought. The complimentary ticket will be valid for 6 months from the date of issue subject to availability. Complimentary tickets can only be redeemed in person. Under no circumstances will a complementary ticket be issued for past performances.

Refunds will only be issued in the event of a performance being cancelled. You will be contacted in the event of a performance being cancelled or if there is a major change to your chosen performance.

You may be asked to show proof of ID when booking or evidence of purchase collecting your ticket.

Library Loan Times and Overdue Fees


New releases: 1 night. All other films: 14 nights. Books: 21 nights. Items must be returned on their due date by 8.30pm. Items returned after the due date will incur a late fee charged at £1 per night per item. All late fees must be paid before any further loans.

Care of DVDs, Books and Viewing Problems


All films and books remain the property of Close-Up Film Centre Ltd. Once on loan the care of the item becomes the responsibility of the member until its return.

Each film returned that presented a viewing problem will be checked by a member of staff. Once checked and if the disc is at fault the disc will be repaired or replaced (a credit will be given to pay-as-you-go customers).

We cannot accept any responsibility for problems associated with playing discs on PCs, or consoles, or the unlikely event of hardware being damaged while playing our films. We reserve the right to charge costs incurred in replacing any item damaged, lost or stolen while in the member/customer's care. All replacements will be charged at the current retail price.