Terms & Conditions

Membership Payments

Your Close-Up membership subscription fee will be charged to your bank account on a monthly Direct Debit basis. This Direct Debit will appear on your bank statement under the reference GOCARDLESS XXXX. For further information regarding GoCardless Terms of Use please follow this link: https://support.gocardless.com/hc/en-gb/articles/115002835269-FAQs-for-customers-paying-through-GoCardless

The subscription fee may be paid by a person other than the Member. The payment cardholder must take responsibility for the subscription payments, and the Member’s compliance with these Terms and Conditions including replacement and late fees.  

If you have purchased Close-Up Membership online your membership card will be held at the Library/Box Office for collection. Only the payment cardholder can collect the membership card unless we have been notified otherwise. Please bring a proof of ID to collect your membership card.  

Student Membership is offered to all students with a valid NUS or University Student Card. The membership is for the named student only. Student discounted membership does not entitle you to a second named guest to use the account. You must produce proof of student ID alongside your membership card at any time.  

Card, Password and Shared Memberships

Your card and password are strictly personal. Proof of ID may be requested should you not produce your card. You can add one guest to your account, but you will remain responsible for any person authorised to use your account (excludes Individual and Student Memberships). Any fees or charges on the account will have to be paid before further loans, regardless of who has incurred them.  

Membership Cancellation Policy

You can cancel your Direct Debit until 6pm two business days prior to the date money is scheduled to be collected from your bank account. You can either cancel your Direct Debit with your bank, GoCardless or by emailing us at info@closeupfilmcentre.com. For security reasons no cancellations will be processed if requested over the phone or in person at Close-Up.

Any outstanding fees must be settled before cancellation. Your membership will automatically be renewed if any items are still on loan by the Membership expiry date. Disputes must be made within six months and there will be no refund unless you can provide evidence of an error on our part.  

Pay-As-You-Go customers
You can cancel your account at any time in person at Close-Up with your customer card or ID. Any outstanding fees must be settled before cancellation. Your deposit will be refunded in full on the day of cancellation unless there are outstanding fees on your account.  

Cinema and Ticketing Policies

Close-Up reserve the right of admission. Close-Up reserve the right to, in unavoidable circumstances, alter the programme without prior notice.  

By buying a ticket or attending an event at Close-Up, you give your consent to being filmed, audio recorded or photographed. Should an event be recorded this will be signposted at the Box Office. If you have any objection then please make yourself known to Box Office staff. No cameras or tape recorders are allowed in the theatre.  

Screenings start at the advertised times. Tickets cannot be purchased after the screening start time. Pre-booked tickets can be collected if the screening has commenced, however latecomers will be seated by staff to minimise disruption to other members of the audience. Close-Up reserve the right to not admit latecomers and to resale tickets after the screening has started.  

Tickets cannot be returned or exchanged other than in exceptional circumstances when Close-Up may issue a complementary ticket at the same value of the ticket bought. The complimentary ticket will be valid for 1 month from the date of issue subject to availability. Complimentary tickets can only be redeemed in person. Under no circumstances will a complementary ticket be issued for past performances.  

Refunds will only be issued in the event of a performance being cancelled. You will be contacted in the event of a performance being cancelled or if there is a major change to your chosen performance.

You may be asked to show proof of ID when collecting your ticket.

Library Loan Times and Overdue Fees

Films: 14 nights. Books: 21 nights. Items must be returned on their due date by 8.30pm. Items returned after the due date will incur a late fee charged at £1 per night per item. All late fees must be paid before any further loans. Renewals can only be made in person at Close-Up.

Care of DVDs, Books and Viewing Problems

All films and books remain the property of Close-Up Film Centre Ltd. Once on loan the care of the item becomes the responsibility of the member until its return.  

Each film returned that presented a viewing problem will be checked by a member of staff. Once checked and if the disc is at fault the disc will be repaired or replaced (a credit will be given to Annual Members and Pay-As-You-Go-Customers).  

We cannot accept any responsibility for problems associated with playing discs on PCs, Macs or consoles, or the unlikely event of hardware being damaged while playing our films. We reserve the right to charge costs incurred in replacing any item damaged, lost or stolen while in the member/customer's care. All replacements will be charged at the current retail price.

Privacy Policy

Close-Up is committed to upholding the Data Protection principles of good practice. Protecting your privacy is important to us and we strive to keep all information relating to you confidential in accordance with these terms and the law. As part of the normal operation of our services you may voluntarily provide us with information about yourself. The purpose of this Privacy Statement is to explain what personal data we collect about you, how that personal data might be used and how we protect your personal data and privacy.

You can read our Privacy Policy terms here: www.closeupfilmcentre.com/footer/privacy-policy

Close-Up reserves the right to change these Terms and Conditions. Members and Patrons will be notified by email one month in advance of any changes to these Terms and Conditions.