Membership £10 per month: Proof of ID and debit or credit card
Membership £100 per year: Proof of ID
Pay-As-You-Go customer (1 DVD: £3; 3 DVDs: £6): Proof of ID and £10 deposit
- Unlimited access to the library (back catalogue, new releases and books included), 3 items at a time
- Discounts to all our screenings
Close-Up will charge £10/month to your credit/debit card on your sign-up date and then subsequently on the same date each month until you cancel your membership. If the date of the initial payment is after the 28th of the month, all following subscription payments are scheduled for the 28th of each month. This charge will appear on your monthly credit/debit card statement.
New releases: 1 night. All other films: 7 nights. Books: 21 nights. Items must be returned on their due date by 8.30pm. Late fees: £1 per night per item. All late fees must be paid before any further loans.
Your card and password are strictly personal. Proof of ID may be requested should you not produce your card. You can add one guest to your account, but you will remain responsible for any person authorised to use your account. Any fees or charges on the account will have to be paid before further loans, regardless of who has incurred them.
All films and books remain the property of Close-Up Film Centre Ltd. Once on loan the care of the item becomes the responsibility of the member until its return.
Each film returned that presented a viewing problem will be checked by a member of staff. Once checked and if the disc is at fault the disc will be repaired or replaced (a credit will be given to pay-as-you-go customers).
We cannot accept any responsibility for problems associated with playing discs on PCs, or consoles, or the unlikely event of hardware being damaged while playing our films. We reserve the right to charge costs incurred in replacing any item damaged, lost or stolen while in the member/customer's care. All replacements will be charged at the current retail price.
Written cancellation requests must be received 24hour before renewal date. Note that any outstanding fees must be settled before cancellation.
Cancellation requests should be made either by email or letter to Close-Up (firstname.lastname@example.org). Please note that cancellation requests need to be made with Close-Up and not your card issuer or bank.
You may cancel this agreement any time after the first payment. We will cancel your account on the next renewal date as long as all films have been returned and any charges paid. Note that your membership will automatically be renewed if any items are still on loan on the cancellation date. We reserve the right to charge late & replacement fees to your card automatically. Disputes must be made within six months and there will be no refund unless you can provide evidence of an error on our part.
You can cancel your account at any time in person at Close-Up with your customer card or ID. Any outstanding fees must be settled before cancellation. Your deposit will be refunded in full on the day of cancellation unless there are outstanding fees on your account.