Terms & Conditions


Membership Payments

Your Close-Up membership subscription fee will be charged to your bank account on a monthly Direct Debit basis. This Direct Debit will appear on your bank statement under the reference GOCARDLESS XXXX. For further information regarding GoCardless Terms of Use please follow this link: https://gocardless.com/en-eu/legal/

The subscription fee may be paid by a person other than the Member. The payment cardholder must take responsibility for the subscription payments, and the Member’s compliance with these Terms and Conditions including replacement fees.  

If you have purchased Close-Up Membership online your membership card will be held at the Library/Box Office for collection. Only the payment cardholder can collect the membership card unless we have been notified otherwise. Please bring a proof of ID to collect your membership card.  

Card, Password and Shared Memberships

Your card and password are strictly personal. Proof of ID may be requested should you not produce your card. You can add one guest to your account, but you will remain responsible for any person authorised to use your account (excludes Individual Memberships). Any fees or charges on the account will have to be paid before further loans, regardless of who has incurred them.  

Membership Cancellation

You can cancel your Direct Debit until 6pm two business days (Monday - Friday) prior to the date money is scheduled to be collected from your bank account. You can either cancel your Direct Debit with your bank, GoCardless or by emailing us at info@closeupfilmcentre.com. For security reasons no cancellations will be processed if requested over the phone or in person at Close-Up.

Any outstanding fees must be settled before cancellation. Your membership will automatically be renewed if any items are still on loan by the Membership expiry date. Disputes must be made within six months and there will be no refund unless you can provide evidence of an error on our part.  

Pay-As-You-Go customers
You can cancel your account at any time in person at Close-Up with your customer card or ID. Any outstanding fees must be settled before cancellation. Your deposit will be refunded in full on the day of cancellation unless there are outstanding fees on your account.  

Cinema and Ticketing

Close-Up reserve the right of admission. Close-Up reserve the right to, in unavoidable circumstances, alter the programme without prior notice.

All Cinema screenings are over-18, unless rated differently by the British Board of Film Classification. ID may be requested. 

By buying a ticket or attending an event at Close-Up, you give your consent to being filmed, audio recorded or photographed. Should an event be recorded this will be signposted at the Box Office. If you have any objection then please make yourself known to Box Office staff. No cameras or tape recorders are allowed in the theatre.  

Screenings start at the advertised times. Tickets cannot be purchased after the screening start time. Pre-booked tickets can be collected if the screening has commenced, however latecomers will be seated by staff to minimise disruption to other members of the audience. Close-Up reserve the right to not admit latecomers and to resale tickets after the screening has started.  

Refund protection is available from Ticket Source only at a cost of £1.30. We recommend you include this option in order to get a refund of your ticket and booking fee should you or anyone in the party be unable to attend due to;

  • Injury or illness happening to you, or a member of your immediate family.
  • Adverse weather including snow, frost, fog or storm where the Police or Government have issued travel warnings.
  • The mechanical breakdown, accident, fire or theft en route of a private vehicle taking you to the booked event.

 For full details of the refund protection, view Booking Protect's Terms and Conditions.

Concessions are available to students, unwaged and over 65s. Proof of eligibility must be shown, otherwise the full price will be charged. Concessions tickets can only be booked by the concession holder and are not transferable.

You may be asked to show proof of ID when collecting your ticket.

Mediatheque Loan Times, Care of DVDs, Books and Viewing Problems

Loan times: Films: 14 nights. Books: 21 nights

All films and books remain the property of Close-Up Film Centre Ltd. Once on loan the care of the item becomes the responsibility of the member until its return.

Films and books lost or stolen whilst in the member’s care will be replaced an invoiced to the member’s account at the current retail price.

Each film returned that presented a viewing problem will be checked by a member of staff. Once checked and if the disc is at fault the disc will be repaired or replaced (a credit will be given to Pay-As-You-Go-Customers).  

We cannot accept any responsibility for problems associated with playing discs on PCs, Macs or consoles, or the unlikely event of hardware being damaged while playing our films. We reserve the right to charge costs incurred in replacing any item damaged, lost or stolen while in the member/customer's care. All replacements will be charged at the current retail price.

Use and Transfer of your Information

(a) As a customer or member at Close-Up, we will only use your personal data as set out in our privacy policy and which can be accessed here: www.closeupfilmcentre.com/footer/privacy-policy

Alternatively, you may request a copy of that privacy notice to be emailed or posted to you by contacting us.

(b) If the information you supplied to us is not such personal data then Close-Up may freely transfer (to the extent that the law permits) the same for the purposes of the Company performing its obligations and benefitting from its rights under the agreement that is subject to these terms and conditions.  

(c) If the information you supplied includes such personal data Close-Up will only transfer such personal data in accordance with the provisions of the privacy policy referred to in clause (a) above. Accordingly, and without prejudice to the provisions of that privacy policy, Close-Up may transfer such personal data to the Close-Up’s bankers/financiers for the purposes of:  

  • seeking credit insurance;
  • making credit reference agency searches;
  • facilitating credit control;
  • assessment and analysis (including credit scoring, market, product and statistical analysis); and
  • generally to protect Close-Up’s business.  

Close-Up will (in the case of it transferring personal data pursuant to this clause) and upon your written request, provide you with details of such bankers/financiers and any such credit reference agencies. 

(d) Close-Up will not (unless it has first obtained your express opt-in consent to do so) share your personal data with any other company for marketing purposes.

(e) Close-Up and you agree that the terms of the privacy policy (in such form as exists from time to time during the subsistence of the agreement (that is subject to these terms and conditions) are incorporated into that agreement.

Close-Up reserves the right to change these Terms and Conditions. Members and Patrons will be notified by email one month in advance of any changes to these Terms and Conditions.